Frequently Asked Questions


Installation FAQs

Windows: Microsoft Windows 8, Windows 7, Windows Vista, or Windows XP; File size: 45MB

Mac OS X: Mac OS X 10.6 or higher (Snow Leopard, Lion, Mountain Lion,Mavericks, or Yosemite); File size: 63MB


First, download the program by going to our Download Page and click on your operating system (Mac or Windows).

Internet Explorer (Windows):

1. Run the installer.

Once the download finishes, click Run
to start installing Multi TIFF Converter.

2. Follow installation instructions.

Follow the instructions to install Multi TIFF Converter on your computer and you will be good to go!

Firefox (Windows):

1. Save the TIFF
Converter application.

Click Save File when prompted.

2. Open the TIFF
Converter installer.

From your browser's Downloads window, double click the .exe
file that just downloaded.

3. Follow Setup Instructions.

Follow screen instructions to get program installed on your computer and you'll be set!

Mac OS X:

1. Run the installer.

From your browser's downloads
window double click the .app file
to start installation.

2. Follow installation instructions.

Follow the instructions to install Multi TIFF Converter on your computer and you will be good to go!

Windows 7, 8 or Vista Users:

  1. Click Start and choose Control Panel.
  2. Click Uninstall a program beneath Programs. Note: If you are not using the Category view, open Programs and Features.
  3. Click the Multi TIFF Converter entry that is listed.
  4. Click Uninstall.
  5. Click Yes in the User Account Control dialog if it displays.

Windows XP Users:

  1. Click Start and open Control Panel.
  2. Open Add or Remove Programs.
  3. Click the Multi TIFF Converter entry that is listed.
  4. Click Remove.

Mac Users:

Simply drag Multi TIFF Converter program out of the Applications folder into the trash. Empty the trash.

Installation Errors

If you are getting errors during installation, please check that you are installing the program under the Administrator account. If this doesn’t help, contact your Administrator to install the application for you. In some cases, if the program is already on your computer and you are getting an error while reinstalling, simply uninstalling the program and then reinstalling it will resolve this error.

Errors During a Conversion

If you are getting error codes when converting files, try using a lower resolution setting and reduce the number of files you are trying to convert. This could be a memory issue. In addition, if you are using an older version of the program, click here to download the latest version.

Error During License Key Activation

If you are getting an error during license key activation, try disabling your antivirus software or firewall to resolve this issue.

Error During License Key Activation

If you are getting an error during the license key activation, try disabling your antivirus software or firewall to resolve this issue.

Sorry, we do not have a mobile app available. We are working on something and if you'd like to beta test for us, please contact us.

Licensing & Purchasing

You may purchase Multi TIFF Converter now from our web store. You will get your license key in less than 2 minutes!

We accept all major Credit Cards, Paypal, Checks/Money Orders, Purchase Orders (POs), and Bank/Wire Transfers.

First, make sure you have downloaded the latest version of Multi TIFF Converter from the download page. To activate the key and use the program, you need to be connected to the internet.

Visit our activation page for instructions.

The license key will activate one computer. The key cannot be used at the same time on ple computers.

Here's an example. Let's say the software is activated with a valid license key on your laptop. And, you would like to use the same key to activate the software on your home desktop computer - the key won't activate your desktop computer.

If you need to have both laptop and desktop fully activated, you will need to purchase one additional key. We do offer volume discounts

No, there are no annual or recurring fees. When you make a one-time purchase, your license key is permanent.

Annual or monthly subscriptions are usually offered by other online services. Multi TIFF Converter is a desktop software and you have a permanent, lifetime license key.

Please visit our education/government/non-profit program page for these special discounts. For volume discounts, please visit the volume discount page

There is no need to reinstall or download anything else. Your existing installation can be registered by copying and pasting your license key into the registration form of the software.

License key activation instructions can be found here.

Please visit our refund policy page for information.

No. For your added security, we do not handle credit card information over the phone, email, or fax.

You can pay directly via our secure online web store.

You will be shown your license key immediately after the purchase. We also send an email within seconds confirming the transaction, which includes the license key for your records and license key activation instructions.

Certainly, please download the demo from our download page. The demo is limited by the placement of a SAMPLE mark on the documents and a maximum of 2 files can be processed at once.

A one-time purchase of a permanent license key will remove these restrictions.

If you lost your license key, contact our support desk with the name and the email that was used for the purchase.

Your backup CD will ship within 24 hours of your order. Please allow 7-10 business days for delivery. All domestic and international deliveries will be handled by the US Postal Service.

Software-Related FAQs

Three words: Security, Speed, and Size! With online services, you need to upload all your files to a server, which at times may not have the necessary security features in place to protect confidential or PDF/TIFF documents.

With a desktop application such as Multi TIFF Converter, every part of the conversion is done right on your computer with no file size restrictions or security issues. Since you do not require an internet connection, the conversion process will be much faster than an online PDF/TIFF file service.

The following settings apply only to to PDF to TIFF conversions:

Low - 75dpi - For regular images
Medium (default) - 150dpi - For with medium quality illustrations
High - 300dpi - Rich, professional illustrations, high quality TIFF images (long process times)

We are currently working on other desktop programs that will convert different file types. If you are interested, please contact us. If you have other requests, please give us a shout!

This is a limitation of our demo version. To permanently remove the SAMPLE mark and be able to convert more than 2 files at once, you will need to purchase a license key from our web store.

In some cases, a user will activate the license and inadvertently try to convert a file that has the SAMPLE mark on it from previous runs. Make sure you use the original files, ones without the SAMPLE mark after you have activated the license key.

File size limitation is hard to predict. The program's processing speed and capability depend on many variables. Depending on file sizes, quantity of files and complexity, your computer's available RAM, processing speed, and operating system, the processing times will vary. Try to close out any unnecessary applications when running the program - this may help speed up processing times.

We have a desktop program just for this - Batch Merger, which merges ple files into one large file.